That Tracks Support

1. Open That Tracks and sign in.
2. Tap the menu icon at the top left of the Dashboard, then tap Settings.
3. Under My Information, tap My Profile.
4. Scroll to the bottom and tap Delete Account.
5. Confirm when prompted.

Deleting your account permanently removes your profile, your partners, your journal entries and your milestones. This cannot be undone.

If you see an error asking you to sign in again: for your security, deleting an account requires a recent sign-in. Sign out, sign back in, then repeat steps 2–5 straight away.

If you know your current password and want to change it:

1. Tap the menu icon at the top left of the Dashboard, then tap Settings.
2. Under My Information, tap My Profile.
3. Scroll down and tap Change your password.
4. Enter your current password, then your new password twice, and save.

New passwords must be at least 8 characters.

1. On the sign-in screen, tap Forgot Password?
2. Enter the email address on your account and send.
3. Check your inbox — and your spam folder — for the reset email, and follow the link it contains.
4. Return to That Tracks and sign in with your new password.

If nothing arrives within a few minutes, check that you used the same email address you signed up with, then try again.

Tap the menu icon at the top left of the Dashboard, tap Settings, tap Support, then open the Tech Support option at the bottom of the list. Fill in the subject, the email address you'd like us to reply to, and a description, then submit.

Please use that form for technical problems only. If you or someone you love is in immediate danger, contact your local emergency services.

You can read our Privacy Policy and Terms & Conditions online.

Both are also available inside the app under Settings → Legal.